Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times when our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below. We will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, we urge you to contact our installations department as soon as possible. They will be able to discuss the relevant remedial work with you in order that we can rectify any problems as soon as possible.

You can also call the main office on 01344 869 400 or email us at, or write to us at Thames Valley Window Company, 44 Longshot Lane, Bracknell, Berkshire, RG12 1RL. We aim to respond within 24 hours of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them, please contact 0333 241 3209 or via their website

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