Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times when our customers may not be completely satisfied. Please read our complaints procedure below to ensure we can put things right as soon as possible. We will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with. We urge you to contact our installations department as soon as possible. They will be able to discuss the relevant remedial work with you in order that we can rectify any problems as soon as possible.

You can also call the main office on 01344 869 400, email us at, or write to us at Thames Valley Window Company, 44 Longshot Lane, Bracknell, Berkshire, RG12 1RL. We aim to respond within 24 hours of receiving your complaint and, where possible, will provide you with a date to remedy any issues raised.

in the unlikely event of a complaint arising that we cannot resolve using our own complaints procedure as a GGF Member AND FENSA? Approved Installer, we use GGF Conciliation Scheme and FENSA Complaints procedure if you wish to refer the complaint to them.

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