Service Manager

Job Description

Job Title: Service Manager
Location: Bracknell, Berkshire
Earning Potential: In the region of £23,000 – £27,000 depending on experience.

Experienced Service Coordinator required to work for Thames Valley Window Company, an established window, door & conservatory company in Berkshire.

The role would be to work with our Service & Installations Department to look after warranty issues with our existing customer base.

Primary Responsibilities:

– Handle all customer warranty calls for installations over 3 months old
– Updating existing customer details on a system with current contact details
– Booking & Managing service engineer’s diary
– Coordinating all engineers reports and logging information on company CRM
– Ordering of service parts with manufacturers as required
– Keeping clients updated on the progress of their call until completed
– Handling invoicing and payment of call out charges & parts
– Work with the installations department to coordinate engineers for post-installation snagging work and specialist product support as required
– Assist with handling general incoming calls to the office

The ideal candidate will have the following skills and experience:

– Minimum 3 years’ experience in customer service role & diary management
– Good telephone manner
– A good eye for detail
– Systems and Process driven
– Good organisational skills
– Previous experience of working in a team
– Must be able to multitask
– Confident user of IT, Microsoft Office including Word & Excel and have previous experience of working on CRM systems.

We are a successful family business with a turnover of c.£7 million which we are looking to grow to £10million in the next 3 years. This is a great opportunity to get in and establish yourself within a growing company without the politics of larger organisations with career progression to project management available.

We seek perfection as a company for ourselves and our customers. We are looking for someone with attention to detail who does likewise!

How To Apply

If you’d like to apply for this role, please send a cover letter and your CV to tina@tvwindows.com